Hospital Operating System Solution Support that never lets you down...

Going the extra mile for our customers...  99.996% uptime as of 6/23/2011

Tenaciously working on issues...  4.96 out of 5 for customer satisfaction as of 6/23/2011

Support Services 

CareLogistics intends to be a continuous part of our customers' success.  In support of this mission we provide world-class service to our many healthcare clients around the United States. Every customer receives access to our single point of contact Support Center, 24 hours a day, 7 days a week and 365 days of the year.  All service requests are triaged through a robust support process, ensuring all requests are addressed in a timely, proactive, and reliable manner.

The support team consists of:

• Systems-trained technical support analysts,
• Database Administrators,
• Interface engineers,
• Technical documentation specialists and,
• Operations leaders.

The support team consistently gets the highest ratings in our ongoing satisfaction surveys, relentlessly pursuing issues and difficulties, until their customer is fully satisfied with the resolutions the team brings to them.     

In addition to phone and email access, our customers can gain access to our online customer portal to log and manage service requests, and search our knowledge base.

For more information, contact us  by clicking support@carelogistics.com  or call us directly at (877) 914-7828.