Create a Unified Culture that Always Puts the Patient First

"What Care Logistics did for us was to actually bring the team together; the team being focused entirely on the patient."

Kathy Bonney, Director of Quality and Patient Safety, Baptist Medical Center South


"From the moment you are admitted to Mercy, the CareConnect system puts your care and experience front and center. Our goals are to get you the care you need more efficiently, prevent complications through open communication, and get you back to your life as soon as possible."

Marjory Palladino, RN, Director of Care Coordination, Mercy Medical Center

Put the patient first, always, by making efficiency and continuous improvement the focus of care coordination

An efficiency focus in care coordination begins with the Leadership Mindset Curriculum. The hospital establishes operational clarity by linking a vision statement (or system aim) to organizational goals, and then to frontline performance measures, preparing the hospital for weekly operational reviews.

This lets the hospital function as a system, not a collection of isolated and conflicting departments. Hospital executives correct performance gaps immediately to make sure care activities happen on-time, complete and correct with zero defects. 

Our team will work with your hospital through a series of logistical milestones that will establish the greatest efficiency:

  • Identify a system aim and align to organizational priorities during leadership boot camps
  • Establish a performance scorecard, connecting strategic priorities to frontline activities (measured by lagging outcomes and leading indicators)
  • Establish standard operating procedures (SOPs) to support throughput milestones using current-to-future state value stream mapping 

We collaborate with partner hospitals to build the mindset cirruculum based on operational discovery audits. During these two-day onsite visits, our executive advisors and transformation engineers interview frontline staff, managers and executives to better understand your hospital's care coordination and throughput. We present the results and analysis to the hospital team.


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Through our proven four-step process we help hospitals establish reliable and predictable operations that dramatically improve patient throughput, care quality and experience.

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