Even with talented and dedicated
staff, hospital departments don't hand off care activities
efficiently because they operate with independent purposes and
incentives. This creates tremendous variability, wasting time and
frustrating patients and staff with delays that hinder patient care
and extend length of stay.
Ensure that everyone providing
patient care does the right, most productive things, all the time,
harmoniously across all departments
Hospitals team with Care Logistics to adopt the best centralized
care coordination model to efficiently anticipate, prioritize,
coordinate, schedule, prepare for and track all patient movement,
care, services and transport. This coordination of multiple
people and departments establishes predictability and timeliness,
improving throughput while best serving patients and
caregivers.
Care Logistics works with hospitals to modify existing care
coordination to establish a hub-and-spoke
approach that connects and coordinates all the right
people and care activities:
- Manage care activities and throughput across all people and
departments
- Help move from department-based care and services to care that
focuses on the patient and goals of the entire hospital
The Hub: Care coordinators in the hub ensure
proper patient placement, determine initial expected lengths of
stay, and orchestrate all patient care resources. This central team
also verifies insurance and makes all necessary payer
notifications.
The Spokes: Care coordinators also staff
patient care units, emergency and surgical departments, and
ancillary areas across the hospital. These "spokes" ensure that
patients flow efficiently and coordinate care with the physicians
and other caregivers.
This care coordination model includes job descriptions, roles
and responsibilities, and standard operating procedures for all
areas of patient care. Care Logistics remains engaged with hospital
teams throughout the rollout of the care coordination model and
beyond, with regular reviews to ensure that care coordination
continues to operate as smoothly and efficiently as
possible.
How do we help hospitals create a
culture of efficiency in patient throughput?
