How would you like to add ten million to your bottom line?
Sounds impossible doesn't it? Particularly in these challenging
economic times. Well, as you know, trying times often create the
impetus necessary to achieve significant breakthroughs. For example
let me describe a patient throughput breakthrough recently achieved
at a 400-bed teaching hospital in an economically challenged area
of Ohio.
With no change to their case mix, the hospital lowered their
average length of stay from 5.1 to 4.4 -- a 14 percent improvement
and reduced their direct costs by $8.6 million. In spite of a flat
market, they were able to increase their admission volume by 11.2
percent, because their admitting physicians found that this
hospital's improved efficiency and throughput was a more attractive
practice environment than that of their competitors. Total impact?
$10.3 million in less than twelve months!
The Health Systems Institute at Georgia Tech, the nation's
leading health systems engineering program, conducted an
independent ROI evaluation of this hospital's performance,
validating these findings and estimated that they are on pace to
achieve year-to-year improvements of $13 to $17 million.
So, what made this breakthrough possible? Could your hospital or
health system also realize these kinds of gains? The answer to both
questions is a resounding yes! In short, these breakthrough results
are attributed to a blend of methodology, technology and mindset
change.
This hospital engaged Care Logistics, an innovative patient
throughput company that wraps proprietary methodology around a
hospital operating system. This enables hospitals to flow all
patients simultaneously at their best possible rate with respect to
length of stay, service times, quality, safety and resource
consumption. The resulting real-time data and dynamically
prioritized tasks across all departments, from admission through
discharge, provides the basis for a hospital mindset change from
optimizing parts, to optimizing the whole on a journey to zero --
zero errors, zero process defects and zero rework.
Edward Deming said that organizations couldn't manage what they
are not able to measure. The real-time patient throughput
information provided by the Care Logistics hospital operating
system provides the information that you need to make sure that you
are managing your patient throughput as efficiently and effectively
as possible. Some would say that when it comes to current hospital
operations, the Flintstones and the Jetsons live in the same
building. Hospitals have advanced diagnostics and surgical
techniques, but burn up their phone lines and sneakers running
around trying to coordinate patient throughput. It does not have to
be that way.
Care Logistics' hospital operating system provides the platform
for simultaneous access to the location and status of patients and
resources, as well as the decision support necessary to alleviate
throughput conflicts. Just as modern navigation systems optimize
our commute times while adjusting to real time traffic conditions
as we drive, Care Logistics optimizes the flow for all patients
simultaneously. With these new levels of efficiency, hospitals who
adopt Care Logistics' integrated approach to patient throughput
have the ability to estimate a patient's length of stay, and
predictably meet the targeted date of discharge goal.
When everyone has a comprehensive and immediate view of
activities, priorities and resources, in other words, they're all
on the same page. Then, healthcare organizations achieve
sustainable operational excellence.
The result is that throughput and capacity challenges are
minimized, and bottom line performance improves substantially. The
recipe for success is an innovative blend of methodology,
technology and mindset change. With this combination, breakthrough
improvement has been proven and is achievable at your hospital.