MHP and Mercy St. Vincent Hospital Executives Relate their Experience on Transforming their Operations and Patient Throughput

"It was not until we appreciated the impact of our disconnected processes and the associated non-value added 'white space' waste, that we were then able to identify the levers necessary to re-align our organization around a system aim of quality patient throughput."

Imran Andrabi, MD, President/CEO Mercy St. Vincent

 

Mercy St. Vincent Medical Center, a 400+ bed teaching hospital in Northern Ohio, is the critical care regional referral and teaching center within the Mercy Health Partners (MHP) system, a seven-hospital faith-based system serving Northwest Ohio and Southern Michigan. One year after linking disparate patient care activities into one interconnected Hospital Operating System, Mercy St. Vincent achieved significant results:

  • Reduced their average hospital length of stay by 14.3%
  • Lowered their direct costs by $8.6 million
  • Increased their admission volume by 11.2%

To date, these improvements resulted in a total impact of $10.3 million annually. In addition, they saw improvements in patient and physician satisfaction, and quality and safety measures.

Click on the following video clips to hear the hospital executives' candid perspective on the benefits achieved through their process improvement and technology initiatives to transform their operations and improve patient flow.

Samantha Platzke, SVP, CFO & Chief Transformation Officer from Mercy Health Partners


Imran Andrabi, MD, President/CEO of Mercy St. Vincent

 

View video clips by question topic:

Samantha Platzke, SVP, CFO & Chief Transformation Officer from Mercy Health Partners

  1. What was your vision as you set out to transform St. Vincent's operations as the first of five hospitals within Mercy Health Partners organization?
  2. What patient throughput resources or tools were required for you to be successful in your transformation efforts?
  3. Why did you choose Care Logistics as your strategic partner?
  4. What has been the impact of Care Logistics as a strategic partner on your transformation efforts?
  5. What has been the operational impact of Care Logistics's combined transformational engineering and adaptive technology approach?

Imran Andrabi, MD, President/CEO of Mercy St. Vincent

  1. What was your transformation vision for Mercy St. Vincent?
  2. Why did you choose to engage Care Logistics as a strategic partner?
  3. Did Care  Logistics deliver the right mix of capabilities to Mercy St. Vincent to ensure a successful transformation?

Download case study white paper: Mercy St. Vincent Medical Center Hospital Operating System - Unleashing Throughput Potential