Facing the Challenges

Despite receiving less funding and having access to fewer resources, Safety Net Hospitals shoulder a greater proportion of at-risk patients than regular facilities. Even though these hospitals only make up 5% of all hospitals in the US, they administer 20% of all charity care which adds up to $5.5 billion.¹ These statistics have rapidly increased in recent years, and as the number of uninsured patients continues to rise and federal funding drops, more and more of these crucial hospitals will begin to suffer from financial challenges.¹ These hospitals provide essential services to hundreds of thousands of Americans, but unfortunately they increasingly struggle with negative forces within the industry. So how can these facilities ensure that they achieve both their mission AND maintain their margins despite these harsher conditions?


Your Innovative Peers are Paving the Way

Grady Hospital

Atlanta, GA

Known for excellence in its trauma center and stroke center, Grady Hospital provides around $270 million in charity care each year.


Regional One Health

Memphis, TN

As the leading source of healthcare for Memphis and the surrounding region, Regional One prides itself in focusing using innovation to provide the highest quality of care.

Greenville Health System

Greenville, SC

Serving the community is one of Greenville Health’s top priorities. In order to combat increased chronic conditions and other problems associated with poor access to care, they created the Patient-Centered Medical Neighborhood model in an effort to reduce outpatient ER visits and improve access to care.


Lawrence General Hospital

Lawrence, MA

In 2018, Lawrence General received one of the first HeartCARE Center National Distinction of Excellence awards for their commitment to providing comprehensive, high-quality cardiovascular care and its ongoing performance reporting.

Navicent Health

Macon, GA

Navicent has been consistently recognized as a top teaching hospital in the state of Georgia, and has received national recognition for its dedication to patient safety.


Bassett Medical Center

Cooperstown, NY

While Bassett Medical Center may not be a safety net hospital, they are an essential sole community provider. Through their dedication to their community Bassett has created outreach programs to battle the opioid epidemic, and made it their mission to reduce unnecessary opioid prescriptions.

By choosing solutions focused on throughput, patient flow, and patient progression, these hospitals and health systems have been able to improve their financial margins while staying true to their missions: providing quality care for all of their patients. Take a look at the variety of solutions that each of these facilities have implemented to solve their problems.


Grady Hospital

Before partnering with Care Logistics, Grady Hospital already stood as one of the top trauma and stroke centers in the United States. Now by utilizing the Hospital Operating System and an Operational Command Center, Grady is revolutionizing how they deliver care. In just a few short months, they have seen measurable improvment in patient flow and throughput.


Regional One Health

Disruptive thinking and innovation are commonplace at Regional One. With their Center of Innovation they are constantly nurturing entrepeneurial spirit and searching for the next big innovation in healthcare. This attitude brought them to partner with Care Logistics. Through the implementation of Patient Logistics and Order Logistics, Regional One has been able to improve resource management, forecast patient admissions and discharges, reduce length of stay, and continue to provide a better patient experience.


Greenville Health System

Despite the challenges that safety net hospitals face, Greenville Health System has continued to make community outreach a priority while providing quality care. Greenville has increased access to care in at-risk neighborhoods in their community, and has received the 2018 Gage Award for Population Health for the difference they’ve made. By doing this, they hope to reduce the increase in chronic conditions that arises from poor access to care. As a result of their efforts, Greenville’s unique model has reduced outpatient emergency room visits by 15.4%.

Spotlight: Grady Hospital


Grady Hospital plays a key role in the community in Atlanta, GA. John Haupert, Grady’s president and CEO, reported that the hospital provides around $270 million of charity care every year in areas such as stroke and neuroscience care, burn care, trauma care, cardiac care, and neonatal intensive care. In response to the overwhelming patient volume cause by the 2018 flu season, Grady deployed a mobile ED unit to handle overflow. Rather than succumbing to financial issues or increased patient volumes, the hospital has risen to meet their challenges through innovation.

In fact, Grady has been so successful in their innovation endeavors that they have received honors from many outside organizations. In 2018, Grady received the CHIME Most Wired recognition for their ability to leverage technology to improve patient outcomes. CEO Forum Magazine solely named Grady Hospital in its Urban Hospital Category in recognition for its successful business model.

Grady has differentiated itself among safety nets, and we have created some marquee clinical services of excellence in stroke and neuroscience care, burn care, trauma care, cardiac care, and neonatal intensive care. Those services draw a broader array of patients with a broader ability to pay either with insurance or otherwise. It is all centered around how we continue to fund this mission.
— John Haupert, President & CEO

Pursuing Your Mission

Many of these hospital’s missions likely align with your own. Take a look at their goals and see what they’ve been accomplishing despite the hurdles and pitfalls that safety net hospitals often face.


Grady improves the health of the community by providing quality, comprehensive healthcare in a compassionate, culturally competent, ethical and fiscally responsible manner. Grady leads through its clinical excellence, innovative research and progressive medical education and training.


Living our passion for excellence by maintaining high ethical standards and providing quality healthcare and service through continuous improvement.


We are committed to delivering comprehensive health care to patients, as well as ensuring access to high-quality care, the latest technologies and caring, personalized treatment.


In different ways, these missions all refer to the same goal: adhering to high ethical standards and fiscal responsibility, all while delivering sustainable and high-quality care. When facilities are faced with lowering margins, cut funding, and higher levels of uncompensated care, these goals are difficult to achieve. However, with the help of innovative solutions and specialized processes/software, your hospital can overcome the odds and continue to accomplish your mission of providing quality care and serving your community.

It’s Time to Tell Your Story

Are you ready to join your peers on the path to success? Contact us to find out what kind of results your facility can experience with the help of Care Logistics.

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