Untimely diagnostic testing, due to communication failures and poor scheduling systems, often results in delayed diagnosis and treatment. The hospital spends more time (and money) getting a patient discharged or to the next level of care. Meanwhile the patient spends more time in a stressful situation without answers and may result in patient harm or even death. A 2016 study of legal claims against hospitalists cited “the speed that diagnostic studies are ordered and performed” as one of the major factors leading to delayed diagnoses to the detriment of the patient’s health.
Typically, a hospital schedules outpatient diagnostics, but not inpatient. Inpatients are worked in to the diagnostic schedules when time allows resulting in delays and frustration, for both the staff and the patients.
However, with Care Logistics Order Logistics software tests are planned, prioritized and scheduled across both the inpatient and outpatient populations using a unique combination of scheduling software and process improvement. Inpatients are no longer simply worked in to the diagnostic schedules when time allows. Patient diagnostic orders are actively evaluated and planned so they may be completed in time to prevent the common delays in diagnosis, treatment, and even discharge.
By products of this increased efficiency include increased patient satisfaction, decreased physician frustration and follow-up time, and a significant increase in outpatient diagnostic testing volumes. Care Logistics customers who implement Order Logistics experience an Acute Inpatient LOS and observation LOS which are 15% and 12% lower than those who only implement the Patient Logistics solution. Outpatient diagnostic testing volumes have risen by as much as 25% since implementation. This has a direct effect on the hospitals revenue.