From Your Peers

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Many healthcare systems have been implementing Operational Command Centers to optimize patient flow, drive efficiency, and achieve performance excellence in patient progression. Performance Excellence means continuity of patient care, increased revenue and higher reimbursement, and the reduction of avoidable patient days, while increasing safety and improving patient outcomes.

Not All Command Centers are Created Equal

Central command is an important component of operational efficiency, but extending it into a system of care and creating more meaningful collaboration achieves performance excellence, and thus better overall value. The model to deliver that value is unique to forward thinking healthcare systems who have deployed a command center as part of the technology and processes of the Care Logistics Hub-and-Spoke model. Here are their stories… 

Your Challenges May Include:

Command centers allow hospitals to avoid extra patient days

Avoidable Patient Days

Increase your hospital’s profitability

Profitability

Command centers help to align physicians

Lack of Physician Alignment

Engage with your patients at a greater level

Patient Engagement

Reduce your hospital’s operating costs

Need for Cost Reductions

Recover lost revenue opportunities

Lost Revenue Opportunities

The Hub-and-Spoke Hospital Operating System

Achieve ‘Best Value’ in Your Command Center

In the hub-and-spoke model created by Care Logistics, the command center, or “hub” works with the local care teams, the “spokes”, to ensure the right information is available to make the most informed decisions at the right time and location. The “spokes” in this system refer to the Emergency Department, nursing units, and diagnostic and procedural areas… all the places where clinical teams directly interact with the patients, their families, and each other. Therefore, they play a pivotal role in the decision-making process and must be empowered with real, actionable information from across the system.

With the Hospital Operating System…

When your care teams are aligned, your physicians are more effective

Align care teams to length of stay targets based on diagnoses and condition.

progress patients efficiently throughout your hospital

Progress patients reliably from admission to discharge.

gain greater insight to the barriers that prevent on time discharges

Overcome barriers to patient progression and discharge.

make a perfect schedule for all your patients

Coordinate all patient logistical activities systematically.

all of your operations are optimized with a command center

Optimize efficiencies in ALL operations across your organization.

command centers grow your hospitals most profitable departments

Grow profitability in diagnostic and other care services.

Findings from the KLAS Operational Command Centers 2018 Report

Care Logistics’ hub-and-spoke model facilitates bidirectional communication between a care coordinator in the Command Center (the hub) and the various care coordinators on the floors (the spokes).²

Care Logistics was validated for 17 out of 18 outcomes, more than any other vendor in the report

Care Logistics is a true partner, with disciplined methodology, exceptional support during implementations, and ability to adapt to the customer’s needs.⁴

See if you’re ready for a hub-and-spoke operating system.

Care Logistics’ software forced our organization to identify, target, and eliminate our biggest barriers. We have seen a decrease in our length of stay by nearly a day with Care Logistics’ software, and we have seen an ROI of many millions of dollars because of staffing efficiency and other costs. No one here thought it was possible before. . . We service more patients and lose less money due to the length of stay.
— COO interviewed by KLAS
Care Logistics didn’t just give us software and then leave us alone; they held our hand through the process. They spent a lot of time with us onsite. . . They helped us develop and reinforce our processes in different areas of our organization, and they answered questions.
— Director interviewed by KLAS

Operational Command Centers

Not just for NASA

Healthcare organizations are reinventing the centralized approach of command centers to provide better patient care more efficiently than ever before. Many health systems face revenue challenges with no real way to identify where the progression of care is breaking down nor a way to address those issues at an organizational level. Meanwhile, those that have fully implemented a command center report improved efficiency, increased revenue, and enhanced patient safety and satisfaction. In fact, 78% of those included in a recent KLAS study report a positive financial outcome from their command center implementation¹.

What is an operational command center?

KLAS, Operational Command Centers 2018: An Underutilized Approach To Improving Efficiency And Outcomes, page 4

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Schedule a meeting to find out how your organization can achieve performance excellence with the Hub-and-Spoke Operating System

1. KLAS, Operational Command Centers 2018: An Underutilized Approach To Improving Efficiency And Outcomes, page 4, Figure 1
2. KLAS, Operational Command Centers 2018: An Underutilized Approach To Improving Efficiency And Outcomes, page 10, paragraph 1
3. KLAS, Operational Command Centers 2018: An Underutilized Approach To Improving Efficiency And Outcomes, page 10, Figure 1
4. KLAS, Operational Command Centers 2018: An Underutilized Approach To Improving Efficiency And Outcomes, page 10, paragraph 2