Holy Cross Hospital’s Hub-and-Spoke Operating System Results in $16 Million in Savings
Although Holy Cross was clear on their mission and the need to transition to a value-based model, the growth of the organization over six decades, compounded by the increasing complexities of health care, contributed to challenges that negatively impacted top priorities.
Problems included duplicative processes across care areas, care decisions based on physician preference, lack of visibility to patient progression, random prioritization of test scheduling, and the absence of coordinated ownership of the patient flow process.
Holy Cross implemented the Care Logistics hub-and-spoke Operational Command Center that streamlines patient flow and facilitates high-quality patient experience and improved outcomes. New processes for communicating pre-procedural requirements, order clarifications and changes, and the resolution of patient-specific issues, resulted in a marked improvement in communications between nurses, physicians, and diagnostic area associates. Physicians at Holy Cross state that the innovative care coordination model and roles enable them to care for their patients much more efficiently as a result of real-time information and communication.
Holy Cross has realized improvement in key efficiency and clinical measures as well as a significant financial return, including:
11% improvement in Acute In-Patient LOS and 19% improvement in Observed LOS resulting in over $6 Million in savings over 5 years
13.7% growth in Outpatient Diagnostics resulting in $5.5 Million in financial impact over 5 years
5% improvement in Patient Satisfaction
Total financial impact over 5 years: $16 million