The Challenge

While the patient care mission had not changed for the Mercy Medical Center nursing team, the adverse operating environment they faced had become unsustainable. Patients routinely stayed beyond their expected length of stay. Extra days meant extra risk to their patients and extra operating costs for the organization. Financial challenges tore at their workforce across all levels of the organization, especially nursing. Changing senior leadership meant changing direction. On top of this, demand for a better patient experience was growing.

Improving patient outcomes
Mercy needed a breakthrough in patient progression

Mercy needed an innovation, a breakthrough, some way to better progress patient care... 

They needed to do so in direct support of their strategic initiatives to improve safety and quality, engage staff, and establish the efficiencies that lead to financial stability and growth.

It was then that leadership chose to explore the merits of Care Progression with Care Logistics.

The Solution

In August 2017, the Mercy Medical Center team engaged Care Logistics and launched their care progression initiative. They first introduced patient progression focused processes. Within months, measurable improvements were achieved, but that was when potential disaster struck.  A local hospital abruptly closed, resulting in a 10% increase in average daily census to Mercy virtually overnight.

It was time to optimize at the next level.

Optimizing patient flow, optimizing patient progression
Patient flow logistics, patient flow management

The Next Level

In June of 2018, the team implemented Care Logistics Care Advance software.

Utilizing both best practice methodologies and software, the progression of patient care achieved sustainable performance across all nursing units. Care teams now work toward a common care plan and length of stay goal for every patient. It’s easy to proactively identify when and why patients are progressing slowly and what to do about it before length of stay targets are missed.

Performance Highlights

Barbara Yingling
You feel it when you walk onto any nursing unit, and you hear it in the communication and discussions among our clinical staff. We have experienced a tremendous improvement in employee engagement. The culture has shifted in regard to the meaningful dialogue that happens between the bedside care providers at the unit huddle and at the organization wide escalation huddle.
— Barbara Yingling, Chief Nursing Officer
Improving patient outcomes, value-driven care, and hospital performance improvement

The Results

Acute Inpatient LOS Improvement: 14%  (4.9 to 4.22)

In the end, the nursing team was able to overcome adversity and do more of what brings them satisfaction and love of their jobs… providing quality care for their patients. They simultaneously improved the patient experience and created better results in the quality and reimbursement improvement initiatives of the hospital despite the influx in patients.

Explore how you can do more of what you love, improve the patient experience, AND generate financial value for your hospital.

Take the quiz to find out what opportunities your organization has to improve patient progression, explore more patient stories, and learn more about Care Progression.