Associate Spotlight: Erik Mearidy, Client Support Manager

At Care Logistics, the expertise and dedication of our team members play a vital role in driving success for our clients. Erik Mearidy, Client Support Manager, exemplifies that commitment through his leadership and focus on post-implementation support. He leads the team that ensures hospitals continue to get lasting value from our solutions—bridging the gap between technology implementation and sustained operational improvement.

Throughout his time at Care Logistics, Erik has consistently looked for ways to deepen client engagement and strengthen the support experience. One initiative he's especially proud of is a training program he developed for hospital application administrators. This effort not only equipped them to better manage Care Logistics applications—it also opened the door to more meaningful relationships and a better understanding of how to fill key support gaps.

One of Erik's favorite aspects of his role is the direct connection with clients. This hands-on approach complements the training program he developed, allowing him to hear firsthand about challenges or opportunities they're facing, then collaborating with both them and internal teams to deliver solutions that make a real difference. "I'm lucky," Erik says. "I get to hear firsthand about the challenges or opportunities our clients face, then collaborate with them and our internal teams to plan and deliver solutions. Those relationships are key." Over time, these interactions have helped elevate the support experience across the board and have even influenced product innovation.

That commitment to continuous improvement is part of what makes Care Logistics unique, Erik believes. "We don't just implement technology—we listen. We learn. We consult with our partners to create high-impact solutions and continuously improve our offerings. That's the special sauce."

Erik finds motivation in moments of true resolution—when a challenge has been addressed and the hospital sees real results. For him, success isn't just about fixing issues; it's about watching clients grow and improve operationally. Serving as a Subject Matter Expert, he finds it deeply rewarding to ensure each solution is used to its fullest potential. "It's incredibly gratifying to know I've helped our partners succeed—and to see them fully adopt and benefit from our technology."

In the same way that Erik brings dedication and focus to his professional role, he applies that same passion to his personal interests. He's an avid kayak angler who loves spending long days on the water—ideally catching fish and capturing the experience through photography and videography. It's a creative outlet that reflects the same curiosity and care he brings to his professional role.

Thank you, Erik, for the dedication, leadership, and excellence you bring to Care Logistics and our clients!