The major milestones now are the shift from volume- to value-based care and the evolution to community health management. These healthcare milestones change everything about the way hospitals operate, provide care and succeed financially. So how do hospitals thrive in this evolution?

For decades, automakers, the packaging industry and the airline industry have created better products, improved processes and greatly increased user satisfaction by adopting the principles of CQI—which, simply put, means constantly looking at our processes and asking ourselves, “Can we do it better”?