Valley Health’s Organization-Wide Journey to Improved Care Coordination—and Rapid Results
Valley Health partnered with Care Logistics to transform care coordination and operational efficiency across the organization—and the results were nearly immediate.
Like many organizations in the industry, patient progression on inpatient units was a noted pain point; these units became the first focus. Valley began seeing measurable improvements within just the first few months of the initiative. From day one, workflows shifted, patient flow improved, and teams embraced a new way of working.
Care Progression processes and technology were introduced to create structure, visibility, and accountability that drove change from the start and led to quick, dramatic improvements.
In July 2025, Care Progression processes were officially launched across the organization, starting with SNAP Huddles. Next, Escalation Huddles were put in place to streamline urgent communication and remove barriers. Additionally, Standard Discharge Processes driven through their Command Center helped the organization improve patient progression and keep patients on track towards their goals.
The implementation of these processes delivered quick wins and set the tone for a cultural shift toward proactive planning and alignment.
SNAP Huddles standardized daily rounds, ensured key stakeholders were present, and created a structured forum to align on the current status of each patient toward progression goals and identify any bottlenecks that stand in their way.
Escalation Huddles provided a structured process to escalate persistent barriers to the appropriate authority, enabling front-line caregivers to get the help they need to quickly remove delays and keep patient progression on track.
Standard Discharge Processes aligned the team towards patient discharge goals and provided a structure for accountability. These new workflows contributed to more efficient patient journeys, resulting in decreases in Length of Stay (LOS).
Care Progression technology was also implemented to build upon the improvement kick-started by the processes. The technology was designed to increase visibility and accountability across the organization, contributing to additional improvements in their average Length of Stay (LOS). Additionally, this technology was instrumental in keeping patients on track towards their discharge goals.
Care Advance enables multidisciplinary teams to quickly understand patient progression and barrier statuses in real time in a standardized format that helps them keep patients on track for their goals.
Command Center Boards provide centralized visibility to live updates, facilitating improved discharge progression and assisting with delays in real-time. These boards also improved the alignment between their command center and care teams.
Reporting enables leadership to quickly identify opportunities to improve processes, highlighting gaps without the need for lengthy investigations and root cause analyses.
Improvements to observation management also played a key role in strengthening efficiency and patient flow. With enhanced visibility to patients through Care Logistics technology, care teams could more accurately determine the appropriate patient status and manage patients in observation status consistently regardless of their location. Combining the communication and collaboration elements of the SNAP Huddles with defined time‑to‑decision goals for every observation patient further improved transparency and ensured timely, consistent progression for these patients. Together, these changes helped teams manage observation care more proactively, reducing delays and supporting smoother progression through the system.
Quick Results, Sustainable Improvements
While implementation is still underway at Valley Health, early outcomes already demonstrate the meaningful impact of these improvements. Within the first few months of the initiative, Valley Health achieved its lowest Length of Stay (LOS) to date in September 2025. With strengthened processes and clearer visibility into patient progression, the organization successfully halted its rising LOS trend—one that is now consistently moving in the right direction. Although inpatient units saw the most immediate gains, these benefits are steadily expanding across every department.
Across the system, Valley Health has also grown its capacity by approximately 2% since launching this work. In the first seven months alone, the organization increased acute discharges by 255—far surpassing the original target of 47 for this stage of the project. These capacity improvements extend well beyond operational metrics; they directly enhance Valley Health’s ability to serve their community by improving patient access to timely, high‑quality care.
These meaningful advancements were achieved in just seven months, proving that rapid, lasting transformation is possible without a lengthy or disruptive rollout. Just as importantly, Valley Health’s teams have embraced a new, more proactive way of working—supported by real‑time visibility tools and consistent planning practices—that will continue to strengthen patient progression, community access, and organizational performance for years to come.